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Free Returns

We regret that you are not satisfied with your purchase. We would like to make the return process as comfortable and uncomplicated as possible. After receipt of your purchase you have up to 90 days to return your order (without prejudice to your statutory right to cancel).

About our 90 day return policy

We want you to be completely happy with your navabi purchases. If you have received an item and you feel it’s not quite for you, you can send it back free of charge within 90 days of the delivery date. Please note the item needs to be returned in its original condition. (Of course, items worn purely to see if they fit are not considered worn.)

More information can be found in our Terms & Conditions.

Item damaged or defective upon arrival or within 90 days?

If you receive a damaged or defective product, please let us know immediately. We will then provide instructions regarding the return process.

Return Instructions

Step 1

Please fill out the packing slip.

Step 2

Place the packing slip (or a copy) in the parcel, so the warehouse can assign the order to your account.

Step 3

Please remove/black out any old labels and barcodes before you attach the return label to the parcel and take it to your local Post Office.

Please do not combine returns of different orders in one return. Each order needs to be returned individually. Please make sure you keep the proof of postage until the returns have been booked.

As we offer free returns, please always use the included label.

If the return label was missing, please find below an alternative option:

Printing a return label

Please click on the following link to print your free return label. Enter your address information to ship the parcel back to us (our address will be added automatically).

Return Label